Terms & Conditions

Last updated: 01.01.2025

1. General Information

These Terms and Conditions govern the use of services provided by Smarthorse Software (hereinafter referred to as "the Company", "we" or "Smarthorse"), headquartered in Romania. By accessing our website or contracting any of our services, you confirm that you have read, understood and accepted these terms in their entirety.

Smarthorse Software is a company specializing in custom software development, including mobile applications, desktop applications, websites, online stores, blockchain applications, games, artificial intelligence solutions and drivers. We also offer ready-to-use SaaS (Software as a Service) platforms.

2. Our Services

Smarthorse offers the following categories of services:

• Custom software development (mobile, desktop, web, blockchain, AI, games, drivers)
• Ready-to-launch SaaS platforms with customization and own branding
• Technical consulting and project evaluation
• Maintenance, technical support and hosting for delivered projects

3. Orders and Contracting

The collaboration process begins with a quote request sent through the website form or by email. Following the analysis of requirements, Smarthorse will send a detailed evaluation including technical specifications, delivery timeline and total project cost.

The collaboration becomes effective when the client accepts the offer and makes the advance payment. Any subsequent changes to specifications may affect cost and delivery timeline, and these changes will be communicated and approved by both parties before implementation.

Price evaluations are valid for 30 days from the date of issue, unless otherwise specified in the offer document.

4. Client Obligations

The client agrees to:

• Provide all information, materials and content necessary for project completion within the agreed timeframe
• Designate a contact person responsible for communication with the Smarthorse team
• Respond to feedback or approval requests within a maximum of 5 business days
• Respect the payment deadlines established in the collaboration contract
• Not reproduce, distribute or resell the source code of developed applications without written consent from Smarthorse, unless intellectual property rights have been explicitly transferred

5. Payments and Invoicing

Payments are made according to the schedule established in the accepted offer. Typically, the payment structure is: 50% advance at project start and 50% upon final delivery. For larger projects, payment may be divided into multiple installments linked to development milestones.

Invoices are issued electronically and have a payment term of 7 calendar days from the date of issue, unless otherwise agreed. Payment delays may lead to work suspension until the financial situation is regularized.

Prices displayed on the website are indicative and may vary depending on the complexity and specifics of each project. The final price is the one specified in the personalized offer accepted by the client.

6. Intellectual Property

Source code, design, graphics and all materials created by Smarthorse within a project remain the property of Smarthorse until full payment is made. After complete payment, usage rights are transferred to the client according to the terms agreed in the contract.

Smarthorse reserves the right to use delivered projects in its portfolio and promotional materials, unless the client explicitly requests confidentiality, this being stipulated in the contract.

7. Warranty and Technical Support

All delivered projects benefit from a 6-month warranty period from the final delivery date. During this period, any error or defect in the code developed by Smarthorse will be fixed free of charge. The warranty covers:

• Functionality errors (bugs) in the code developed by Smarthorse
• Compatibility issues that appeared without code modifications by the client
• Security defects identified in the delivered code

8. Limitation of Liability

Smarthorse cannot be held responsible for indirect losses, loss of profit, business interruptions or any other damages resulting from the use or inability to use our services. Smarthorse's maximum liability is limited to the total value of the respective contract.

We do not assume responsibility for problems caused by: code modifications made by third parties, failures of external hosting services, cyber attacks or force majeure.

9. Confidentiality

Both parties commit to maintaining the confidentiality of commercial, technical and financial information obtained during the collaboration. This obligation remains valid even after the contract ends, for an unlimited period.

Smarthorse commits to not disclosing information about the client's project to third parties without the client's prior written consent.

10. Contract Termination

Either party may terminate the contract with 15 days written notice. In case of termination, the client is obligated to pay for work performed up to the termination date. Advance amounts paid for unperformed work will be refunded within 30 days from the termination date, minus costs already incurred.

11. Final Provisions

These terms and conditions are governed by the laws of Romania. Any dispute will be resolved amicably, and failing that, by the competent courts in Romania.

Smarthorse reserves the right to modify these terms and conditions at any time. Changes will be published on this page and will take effect on the date of publication. Continued use of our services after publication of changes constitutes acceptance of the new terms.