Privacy Policy

Last updated: 01.01.2025

1. Introduction

Smarthorse Software respects the privacy of your personal data and is committed to protecting it in accordance with the General Data Protection Regulation (GDPR) and applicable national legislation. This policy describes how we collect, use, store and protect your personal data when you use our website or contract our services.

2. Data We Collect

Depending on your interaction with our website and services, we may collect the following categories of data:

• Identification data: name, email address, phone number
• Communication data: messages sent through the contact form or email, conversation history
• Technical data: IP address, browser type, operating system, pages visited, visit duration
• Billing data: company name, address, tax ID, bank account (only when contracting services)

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

• Responding to quote requests and messages sent through the contact form
• Execution of service provision contracts
• Invoice issuance and payment management
• Website and user experience improvement through navigation data analysis
• Marketing communications (only with your explicit consent)

4. Data Retention Period

Personal data is kept only for the duration necessary to fulfill the purposes for which it was collected. Billing data is kept in accordance with legal archiving obligations (10 years according to Romanian tax legislation).

Data collected through the contact form is kept for a maximum of 2 years from the last interaction, after which it is automatically deleted.

5. Data Sharing with Third Parties

We do not sell, rent or share your personal data with third parties for commercial purposes. Data may be shared only with: hosting and IT infrastructure service providers (necessary for website operation), public authorities (only in cases provided by law) and contractual partners (only with your prior consent and strictly for the purpose of contract execution).

6. Your Rights

Under GDPR, you have the following rights:

• Right of access - you can request a copy of the personal data we hold about you
• Right to rectification - you can request correction of inaccurate or incomplete data
• Right to erasure ("right to be forgotten") - you can request deletion of your personal data
• Right to restriction of processing - you can request limitation of how we process your data
• Right to data portability - you can receive your data in a structured, commonly used format
• Right to object - you can object to data processing in certain circumstances

7. Cookies

Our website uses essential cookies for proper site functionality and analytical cookies (Google Analytics) to understand how visitors interact with the website. You can control cookie settings through your browser. Disabling essential cookies may affect proper website functionality.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction or disclosure. These include data encryption in transit (SSL/TLS), role-based restricted data access and continuous infrastructure monitoring.

For any questions or requests related to your personal data, you can contact us at [email protected].